Return/Exchange Policy

We will gladly accept exchanges for a different size within 14 days of original purchase date. Shipping and handling fees apply to any exchanges.

Returns must be made within 5 days upon receipt of order.  Credit will be applied to any merchandise that has defects or damages.  All merchandise must be unused and in original condition.

Seasonal and holiday items may not be returned unless defective.  Strollers, beds, carriers, shoes, socks, and bloomers are also final sale. 

Please call customer service at (408) 204-9339 for any items being returned to the company or email at contact@happygoluckydogs.com for an authorization number. Packages without a RMA# will be refused.  A 25% restocking fee will apply to any orders returned or exchanged.  All sales are final including discounted items and promotional items. 

Shipping

Orders are processed Monday through Friday from Morgan Hill, California.  All orders within the continental U.S. are shipped by GROUND unless otherwise specified. Additional charges will apply for next day and second day shipments.  All orders received will be processed within 24 hours.  Shipping rates may vary due to larger items such as dog beds, etc.  A customer representative will contact you if there are any additional costs associated with the order.

Free shipping applies to any orders over $500.00 or more.  There is no minimum order.

We do not ship to P.O Box addresses.

For orders from Alaska and Hawaii, a street address is required.  These orders will be shipped by air only and additional shipping charges apply.

For international orders, please call customer service at (408) 204-9339 or email at contact@happygoluckydogs.com.

Terms

We gladly accept Visa or Mastercard.  Charges will be made at time of purchase.  Items can be prepaid by sending a bank cashier’s check or money orders. Prepaid items will be shipped once payment is received.   Personal or business checks are not accepted.  For Retailers, selling on EBAY is prohibited and may  not sell below Happy Go Lucky's MSRPrice.

Orders

Orders can be placed online at www.happygoluckydogs.com or you can also email us at contact@happygoluckydogs.com.  For wholesale inquiry or orders, please email at contact@happygoluckydogs.com.  For wholesale orders, you can email, fax your order at (408)445-0891 or call customer service at (408)204-9339.

Thank you for choosing Happy Go Lucky Dogs.

Have a Happy Go Lucky day!!